Frequently Asked Questions
Q: Will volunteers be deployed as bell-ringers at public venues?
A: Following current guidelines on pandemic measures, we are unable to deploy volunteers to collect donations at public venues.
Q: What can I donate at the Christmas Kettling stand?
A: You may only make monetary donations by dropping cash into the kettle pots or by scanning the QR code at the kettle stands. Donations-in-kind will not be accepted at the kettle stands.
Q: How can my organisation or school adopt a kettle pot?
A: Your organisation or school can support The Salvation Army by adopting a kettle pot and placing it in your premises to raise funds internally. For more information, please email us at firstname.lastname@example.org.
Q: What do I need to do when I arrive at the location?
A: Contact your Location In-Charge (IC), you may be required to register with the mall’s security counter, depending on the location.
Q: How many people can be at the kettle stand?
A: Two persons at a kettle stand. You can sign up with a partner or we will allocate you a kettling partner.
Q: Can I kettle with a friend or family member?
A: You are most welcome to volunteer with your family and friends. To volunteer together, please register both you and your kettling partner. Volunteers who are below 16 years old will have to be registered with a parent or guardian.
Q: Can I reschedule or cancel my shift if I am unavailable or unwell?
A: Yes, you can reschedule or cancel your shift if you are unavailable. Please inform your Location IC or you may send an email to email@example.com. If you are feeling unwell on the day of your shift or during your shift, please contact your Location IC immediately for assistance.
Q: What is the dress attire?
A: Dress appropriately in smart casual attire with comfortable shoes. Slippers are not permitted. You will be given a sticker to wear to identify yourself as a bell-ringer.
Q: Do I need to carry the kettle pot and walk around?
A: No, you are not required to carry the kettle pot around. For security reasons, it will be secured to the kettle stand. All you need to do is man the kettle pot and ring the bell to encourage passers-by to donate. Please do not shift the location of the kettle stand. If necessary, please contact your Location IC.
Q: What do I do in case of an emergency?
A: For any assistance prior to and during your shift, please contact your Location IC.
Q: How can my organisation or school volunteer for Christmas Kettling?
A: If your school or organisation would like to volunteer for Christmas Kettling as a group, kindly email us at firstname.lastname@example.org to request for a group registration form.
Q: Is my donation tax deductible?
A: Donations to The Salvation Army Singapore through this website will be entitled to 250% tax deduction. The donation will be automatically included in your tax assessment if you have provided your Tax Reference number (e.g. NRIC/FIN/UEN).
Q: Can I request for a tax deductible receipt?
A: If you would like to request for a hardcopy of the tax deductible receipt, kindly email email@example.com with the following details:
- A copy of the acknowledgement for your donation.
- Your mailing address.
- Your NRIC/FIN/UEN; if this was not entered when you were making your donation.
Q: What are the supported payment methods?
A: Donations can be made online via Visa or MasterCard.
You may also donate by scanning the PayNow QR code found on the donation page. To donate via PayNow QR code, kindly follow the following steps:
- Scan the QR code with your mobile banking app.
- Key in the donation amount.
- Enter the following details in the reference section for tax deductible benefits: E19<SPACE>NRIC/FIN/UEN
Q: What currency is accepted for donations?
A: Donations can only be made in Singapore dollars.