Frequently Asked Questions
Q: Do you have a permit to conduct Christmas Kettling at public venues?
A: We will have a permit from the National Council of Social Service for collections at public venues. The permit can be found online on charities.gov.sg.
Q: What can I donate at the Christmas Kettling stand?
A: You may only make monetary donations by dropping cash into the kettle pots or by scanning the QR code at the kettle stands. We do not accept donations in kind at the kettle stands.
Q: How can my organisation or school adopt a kettle pot?
A: Your organisation or school can support The Salvation Army by adopting a kettle pot and placing it in your premises to raise funds. For more information, please email us at firstname.lastname@example.org or call us at 6555 0238.
Q: What should I do to sign up as a volunteer?
A: You can sign up on this website or via the ‘Salvation Army Volunteers’ mobile app on Apple Store and Google Play Store. When you create an account, you will be able to sign up for volunteering opportunities, check the details of your upcoming assignments, review your volunteering history and update your personal information. With the mobile app, you will be able to mark your attendance.
Q: How many people can be at the kettle stand?
A: Not more than 2 bell ringers can be at a kettle stand. You can sign up with a partner or we will allocate you a kettling partner.
Q: Can I kettle with a friend or family member?
A: You are most welcome to volunteer with your family and friends. Each shift can accommodate 2 volunteers. Volunteers need to be aged 16 years and above unless accompanied by a parent or guardian. A parent can register together with the child. All other volunteers need to be registered individually.
Q: Can I cancel my shift if I am unavailable or unwell?
A: Yes, you can cancel your shift, preferably at least 3 days prior to the shift. Please send an email to email@example.com. If you are feeling unwell on the day of your shift or during your shift, please contact your Location IC immediately for assistance.
Q: What is the dress attire?
A: Dress appropriately in smart casual attire with comfortable shoes. Slippers are not permitted.
Q: What do I need to do when I arrive at the location?
A: Kindly arrive at your spot 10 mins before the commencing time. You may be required to register with the mall’s security counter, depending on the location. Please follow the instructions in your confirmation email or contact your Location IC if you are unsure.
Q: Do I need to carry the kettle pot and walk around?
A: No, you are not required to carry the kettle pot around. For security reasons, it will be secured to the kettle stand. All you need to do is man the kettle pot and ring the bell to encourage passers-by to donate. Please do not shift the location of the kettle stand. If necessary, please contact your Location IC.
Q: What do I do in case of an emergency?
A: If in doubt and for urgent assistance prior to and during your shift, please contact your Location IC as necessary. Details will be made known to you upon successful registration.
Q: What do I do with the kettle when my shift is done?
A: Please wait for the next shift’s volunteer/volunteers to relieve you before leaving.
Shifts commencing 1pm, 3pm and 5pm:
Have the next volunteer taking over you to tell you his/her name and verify it against the Handover List that has been placed inside the kettle bag at the kettle stand.
Shifts commencing 7-9pm shift:
Help to verify the identity of the staff collecting the kettle by checking his/her identity card against the details on the Handover List. Please call your Location IC as necessary.
Q: How can I record my attendance during my shift?
A: You need to be able to log into the ‘Salvation Army Volunteers’ app. Please enable location tracking while using the app beforehand. When you are at your assigned kettle stand during your shift, please open the app and log in and we will be able to capture your attendance.
Q: How can I retrieve my certificate of participation?
A: You will need to open the ‘Salvation Army Volunteers’ app and log in. The certificate can be downloaded a month later, by the end of January.
Q: How can my organisation or school volunteer for Christmas Kettling?
A: If your school or organisation would like to volunteer for Christmas Kettling as a group, kindly email us at firstname.lastname@example.org.
Q: Is my donation tax-deductible?
A: Donations to The Salvation Army Singapore will be entitled to 250% tax deduction. The donation will be automatically included in your tax assessment if you have provided your Tax Reference number (e.g. NRIC/FIN/UEN).
Q: Can I request for a tax-deductible receipt?
A: If you would like to request for a hardcopy of the tax-deductible receipt, kindly email email@example.com with the following details:
- A copy of the acknowledgement for your donation.
- Your mailing address.
- Your NRIC/FIN/UEN; if this was not entered when you were making your donation.
Q: What are the supported payment methods?
A: Donations can be made online via Visa or MasterCard.
You may also donate by scanning the PayNow QR code found on the donation page. To donate via PayNow QR code, kindly follow the following steps:
- Scan the QR code with your mobile banking app.
- Key in the donation amount.
- Enter the following details in the reference section for tax deductible benefits: E19<SPACE>NRIC/FIN/UEN
Q: What currency is accepted for donations?
A: Donations can only be made in Singapore dollars.